Account Management and Sales boost

Account management makes everything better

Sustaining the business on the e-commerce platform is the new challenge the marketplace is now facing. The communication gap between the buyer-seller is well understood by us and we at Xitamin Solution proactively strive for continuous engagement of customers to protect your business from any disputes. The performance of the account is continuously gauged and adequate course of actions are taken to let your business contract always be aligned with the e-commerce policies. Xitamin Solution enhances the account performance by continuously improving the following parameters:

• Order defect rate
• Cancellation rate
• Late Dispatch rate
• Policy Violation
• Buyer messages response time
• Positive customer reviews
• Reduction in customer A2Z claims

Xitamin Solution is one stop solution to manage the selling of products on ecommerce platforms to stay competitive in the market. We have innovative ideas to match your every requirement and challenges encompassing sales, item lists, order management, customer support and promotion. The account management services primarily includes –

• Accurate and precise listing of products on ecommerce platform by numerous procedures – listing loader & flat file formats to name a few.
• Complete assistance with image and cataloging of the products.
• Complete Order management, starting from creation of shipment label and packaging list, confirmation of shipments, cancellation of orders and scheduling of pickups.
• Shipment creation for warehouse allocation and its tracking on behalf of clients.
• Enhanced Buyer-seller communication for customer engagement and brand building.
• Timely management of Returns & Refunds as per ecommerce platform policy.

Sales Boost is one of the peculiar services offered by Xitamin Solution to its clients to become sustainable in the fast growing yet challenging online retailing. Starting from inception of account as per the guidelines and specifications provided by the ecommerce platforms, the service is designed to let your account run without any hassles with respect to listing of products, order processing, customer engagement, inventory management and many more. Sales Boost service brings multiple benefits on the table as:

• An organized and systematically designed database for inventory
• Fast resolution of customer’s claim
• Complete assistance with product information guidelines
• Assistance in management of pricing of product as per market trends.
• Brand building
• Timely support and expert consultation
• Ahead of Performance targets set up by ecommerce platforms.